| |
| Do
you have a retail location? |
| We
are primarily an online-bakery. Our gift workshop/corporate
office is at 20 West 20th Street (between 5th & 6th
Avenues), Suite #309 NY, New York 10011. This is where
we prepare all of our online and wholesale orders. Feel
free to stop by, just call first, and make sure we are
not out on a delivery. (212) 206-7796 |
|
| Where
can I buy your products in my area? |
| Most
retail stores that carry our products are on the East
Coast. New York City is saturated with cafes, natural
food stores and fitness gyms that carry our products.
If you live in California, Connecticut, Florida and Texas,
check out our links page to see if there is a retail store
that sells the Protein Bakery near your home. Still, the
best way to get our cookies and brownies is here, online. |
|
| How
long will it take to receive my order? |
| We
get our freshest products to you as soon as possible.
Generally orders are processed and shipped within 48 hours. |
|
| Will
my gift have a receipt? |
| Any
order that is sent to a third party does not include an
invoice. If you order a gift, your confirmation email
is your receipt. |
| |
| How do I include a gift message? |
| Simple click here and type in your give message and hit send. We will match your message to your order that send it promptly. |
|
| Wheat-Free!
Does that mean Gluten-Free? |
| No.
We are not Gluten-Free. We grind the finest rolled oats
into flour to make our products wheat free and higher
in dietary fiber. |
|
| Why
not Fat-Free? |
| Fat
free products usually taste like the box they come in.
In addition to adding balance to our cookies and brownies,
taste has always been a top priority. We have found that
when something is fat free, people eat double the amount.
The added whey protein helps fill you up, so you don’t
feel like eating more and more. Remember balance is the
key. |
|
| How
long do your products last? |
| Our
products have no preservatives. They will last two to
two and a half weeks from when they are sent out. |
|
| Can
I freeze your cookies & brownies? |
| Yes.
We suggest in addition to keeping them in their packaging,
placing them in zip-lock bag when freezing. Frozen, they
can last up to 3 months. |
|
| Is
my credit card safe online? |
| Yes.
We have a very secure website. In three years of business
we have never had a problem. We do not even see your card
number. If we need to credit your account, we will need
to get the card number from you, over the phone. |
|
| Do
you have a catalogue? |
| We
do not have a mail catalogue. Our website is our catalogue. |
|
| How
does The Protein Bakery give back to the community? |
| On
a weekly basis we donate cookies and brownies to the City
Harvest program in New York City. We have done this since
our first month in business in 1999. The only exception
to this was after September 11th. The founder of The Protein
Bakery ran the hot food service on Monday's in St. Paul's
Chapel at Ground Zero. Aside from overseeing the hot food
served, he brought down hundreds of cookies and brownies
for the people performing the search and rescue effort.
The Protein Bakery has also donated product to fund-raisers
for breast cancer, HIV, local children's schools and battered
women shelters. |
